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Frequently Asked Questions

What types of products does Lorazzo offer?

Lorazzo offers a curated range of premium kitchen and bathroom fittings which are design-forward and improved with digital and material technology, including Quartz and Stainless Steel Kitchen Sinks, Health Faucets, Bidet Attachments, Hand Showers, and Tap Extensions - all designed for modern Indian homes.

Are Lorazzo products suitable for Indian homes and water conditions?

Yes, all our products are engineered for Indian water conditions, whether it's hard water, varying pressure levels, or frequent usage ensuring durability and functionality.

Do Lorazzo products come with warranty?

Yes, each product comes with a warranty ranging from 1 to 20 years, depending on the category. Warranty details are mentioned on each product page.

Is installation included with the purchase?

While many of our products are DIY-friendly, we recommend using a professional plumber for installations like sinks or bidets. We provide installation guides and video tutorials for most products.

Are replacement parts or accessories available?

Yes, Lorazzo provides replacement hoses, filters, coupling kits and accessories compatible with our core products. These are available in Other Products section.

How can I place a bulk order for a project or business?

For bulk purchases, custom requirements or B2B collaborations, please contact us via our enquiry form or reach out to info@lorazzo.com

What payment methods are available on the website?

We accept all major payment methods including UPI, credit/debit cards, net banking and COD (Cash on Delivery) in select regions.

What is the return or exchange policy?

Lorazzo offers a 7-day return/exchange policy on select items if there are manufacturing defects or damages. The full policy is available on our Returns & Warranty page.

Is customer support available post-purchase?

Yes, we provide dedicated customer support via email, chat, WhatsApp and phone for any installation help, warranty claims or product guidance.

How do I know which product fits my requirement?

You can filter products by category, price and material on our collection page. If you need personalized recommendations, our support team is available via WhatsApp or call.