Orders & Shipping
How can I track my Lorazzo order?
Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp. You can use these details to monitor your shipment status.
How long does delivery take?
Delivery timelines vary depending on your location and product availability. Most orders are dispatched promptly, and estimated delivery dates are shared during checkout.
Do you ship across India?
Yes, Lorazzo delivers products across India through trusted courier partners.
Will I be charged extra for shipping?
Shipping charges, if applicable, are displayed during checkout before you complete your purchase.
What should I do if my order arrives damaged?
Please inspect your package upon delivery and record an unboxing video. Contact our support team immediately with the video and photos so we can review and assist you.
Returns & Exchanges
What is Lorazzo's return and exchange policy?
Lorazzo offers a 30-day exchange and return policy from the date of delivery, subject to eligibility conditions.
Can I exchange a product?
Yes, exchanges are available only if the product arrives damaged, has a manufacturing defect, or if an incorrect item is delivered. Supporting images, videos, and an unboxing video may be required.
Is an unboxing video required for exchange requests?
Yes. An unboxing video is mandatory for verifying damage, defects, or incorrect deliveries and helps speed up the resolution process.
Can I return an installed product?
Installed products are generally covered under the applicable warranty terms and are not eligible for standard exchanges or returns.
How long does it take to process an exchange?
After the returned product is received, the evaluation process may take up to 48 hours. Once approved, the replacement product will be dispatched.
When will I receive my refund?
If a refund is approved, it is typically credited to your original payment method within 10 business days after the review process is completed.
What if I received the wrong product?
Contact our support team with photos, videos, and your unboxing recording. After verification, we will arrange an exchange.
Privacy & Security
Is my personal information safe with Lorazzo?
Yes. Lorazzo is committed to protecting customer information and uses appropriate security measures to safeguard personal data.
What information does Lorazzo collect?
We may collect information such as your name, contact details, shipping address, and payment-related information required to process your orders and improve customer experience.
How does Lorazzo use my personal information?
Your information is used to process orders, provide customer support, improve services, communicate updates, and fulfill legal obligations.
Does Lorazzo share my information with third parties?
Lorazzo only shares information with trusted service providers when necessary for payment processing, shipping, customer support, or legal compliance.
Are my online payments secure?
Yes. Payments are processed through secure payment gateways designed to protect your financial information.
Can I request the deletion of my personal data?
Yes. Customers may contact Lorazzo's support team regarding data access, correction, or deletion requests, subject to applicable laws.
Customer Support
How can I contact Lorazzo customer support?
You can reach our support team via email at info@lorazzo.com or WhatsApp/call at +91 9315819576.
What information should I provide when contacting support?
Please include your order number, contact details, and a clear description of the issue. For damaged or incorrect products, attach photos, videos, and your unboxing recording.
What if I haven't received my refund yet?
If more than 15 business days have passed since your refund was approved, please contact our customer support team for assistance.
Can I get help choosing the right product?
Yes, our customer support team can assist with live demos and product-related queries before you place an order at +91 9315819576.
30-Day Free Trial Page
What is the Lorazzo 30-Day Free Trial?
The Lorazzo 30-Day Free Trial allows eligible customers to use selected products for up to 30 days after delivery. If the product does not meet your expectations, you may request a return according to the trial terms and conditions.
Which products are eligible for the 30-Day Free Trial?
Most Lorazzo kitchen and bathroom fittings are eligible for the trial program. However, certain hygiene-related products such as health faucets, tap extensions, and hand showers may be excluded.
When does the 30-day trial begin?
The trial period starts on the date the product is delivered and remains valid for 30 calendar days.
Can I use the product during the trial period?
Yes. The purpose of the trial is to let you experience the product in real-life conditions before making a final decision.
Can I return a product after installation?
Eligible products may be returned if they comply with the trial policy requirements. Products showing damage, misuse, or unauthorized modifications may not qualify.
How do I request a return under the trial program?
Contact Lorazzo customer support with your order details within 30 days of delivery. Our team will guide you through the return process.
Will I receive a full refund?
Refund eligibility depends on the condition of the returned product and compliance with the trial policy terms.
Is the 30-day trial available for products purchased from marketplaces?
No. The trial program applies only to products purchased directly from the Lorazzo website.
What if the product arrives damaged?
Damaged or defective products are covered under the Exchange & Return Policy and should be reported immediately after delivery.
Why does Lorazzo offer a 30-day trial?
The program allows customers to shop confidently and experience the quality, functionality, and durability of Lorazzo products before making a long-term commitment.
Warranty Policy Page
What does the Lorazzo warranty cover?
The Lorazzo warranty covers manufacturing defects and product failures that occur under normal usage conditions during the applicable warranty period.
How do I register my product for warranty?
You can register your product through the Lorazzo warranty registration process by providing your order details and purchase information.
Is warranty registration mandatory?
Warranty registration is recommended because it helps verify ownership and enables faster claim processing.
How long is the warranty period?
Warranty periods vary by product category. Please refer to the specific product page or warranty documentation for exact coverage details.
What is not covered under warranty?
Warranty does not cover damage caused by improper installation, misuse, accidents, negligence, unauthorized repairs, or normal wear and tear.
Can I claim a warranty without an invoice?
A valid purchase invoice or order confirmation is generally required to verify warranty eligibility.
What should I do if my product develops a defect?
Contact the Lorazzo support team with your order details, product photos, and a description of the issue. Our team will review the claim and provide assistance.
Does the warranty cover installation charges?
No. The warranty typically covers manufacturing defects and does not include installation, removal, or service charges.
Can I transfer my warranty to another owner?
Warranty benefits are generally limited to the original purchaser and are not transferable.
What happens after a warranty claim is approved?
Depending on the issue, Lorazzo may repair, replace, or provide another suitable resolution as per the warranty terms.
How long does warranty claim processing take?
Claim review times vary depending on the nature of the issue and the information submitted. Providing complete documentation can speed up the process.
Why should I choose products with warranty coverage?
A warranty provides peace of mind by protecting your investment against eligible manufacturing defects and ensuring long-term product support.
