Returns & Refunds

30-Day Returns: Eligible returns accepted within 30 days from the date of invoice.
Eligible For: Wrong product, transit damage, manufacturing defects & change-of-mind returns.
Easy Exchange: Exchange available for eligible products, subject to stock availability.
Refund Timeline: Refunds processed within 7–10 business days after quality inspection.
Quality Check: All returns are subject to Lorazzo Quality Team approval.

Applicable shipping charges and EMI processing fees (where applicable) will be deducted from the refund amount.

Read our complete Return & Refund Policy

Exchange Policy

30-Day Easy Exchange – Request an exchange within 30 days from the date of invoice.
Wrong Product? – We'll help you get the correct one.
Manufacturing Defects Covered – Eligible defective products can be exchanged.
Ordered the Wrong Size/Product – Exchange available for eligible orders.
Subject to Quality Inspection – Products must pass our quality check.
Stock Availability – Exchanges are processed based on product availability.
Simple Exchange Process – Our support team will guide you every step of the way.

Read our complete Return & Refund Policy